eMail2Pop Troubleshooting
Changing Server Port Numbers
If you are running other mail server software or software that utilizes the
standard POP3 and SMTP ports, then you will need to either disable the
conflicting software or change the ports that eMail2Pop uses.
If you get a connection error in your e-mail client, chances are that you have
another program conflicting with eMail2Pop. On Microsoft Outlook and
Outlook Express, this error code is 0x000ccc0E, 0x800ccc0F,
0x800ccc0D, or 42109.
To resolve this problem, you will need to modify some of eMail2Pop's
behaviors. This workaround imvolves two sections - eMail2Pop Configuration
and E-mail Client Configuration.
eMail2Pop Configuration
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From the eMail2Pop Main Window, open up eMail2Pop Configuration
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If you receive an error message when checking mail, then click on POP3
Receive Service. If you have trouble sending mail, then select
SMTP Send Service. If you have trouble sending and receiving
e-mail, then follow both options one-by-one.
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If you are changing the POP3 port number, find Server
Port Number and change the default number (110) to a different
number. A number of 111 is recommended.
If you are changing the SMTP port number, find Server
Port Number and change the default number (25) to a different
number. A number of 2525 is recommended.
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Once you have changed the Server Port Numbers for POP3, SMTP, or both services,
click Save Settings and Exit to apply the changes and close the eMail2Pop
Configuration menu.
E-mail Client Configuration
This section varies depending on what e-mail client you use. Basically,
you need to find where your e-mail client stores the settings for the server
port numbers and change them to match the port numbers that you entered in
eMail2Pop.
Instructions for Microsoft Outlook and Microsoft Outlook Express are included
in the subsequent steps.
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Microsoft Outlook Express 6/XP
From the main Outlook Express window, select Accounts... from
the Tools menu.
In the Internet Accounts listing, highlight the e-mail account designated to
check AOL e-mail via eMail2Pop and click Properties.
In the Properties dialog, select the Advanced tab. The
first section of the tab should read Server Port Numbers.
If you changed your POP3 port number in eMail2Pop, update the Incoming mail
(POP3) box with the POP3 port number entered in eMail2Pop
Configuration. (If you entered 111 in eMail2Pop, enter 111 in Outlook
Express.)
If you changed your SMTP port number in eMail2Pop, update the Outgoing
mail (SMTP) box with the SMTP port number entered in eMail2Pop
Configuration. (If you entered 2525 in eMail2Pop, enter 2525 in Outlook
Express.)
Click OK to apply your changes and close the Properties dialog.
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Microsoft Outlook XP
From the main Outlook window, select E-mail Accounts from the
Tools menu.
In the E-mail Accounts dialog, select View or change existing e-mail
accounts under the E-mail heading. Click
Next.
Select the e-mail account designated to check AOL mail through eMail2Pop and
click Change...
Once the E-mail Accounts properties window appears, select More
Settings...
In the Internet E-mail Settings window, select the Advanced
tab. The first section of the tab should read Server Port Numbers.
If you changed your POP3 port number in eMail2Pop, update the Incoming server
(POP3) box with the POP3 port number entered in eMail2Pop
Configuration. (If you entered 111 in eMail2Pop, enter 111 in Outlook.)
If you changed your SMTP port number in eMail2Pop, update the Outgoing server
(SMTP) box with the SMTP port number entered in eMail2Pop
Configuration. (If you entered 2525 in eMail2Pop, enter 2525 in Outlook.)
Click OK to apply your changes and close the Properties dialog.
Once the required changes have been applied to eMail2Pop and your mail
client, conflict between eMail2Pop and other programs should be non-existent.
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